AP Case Study 3 – Specialist Workplace Coaching
Client:
A leading government organisation.
Challenge:
Senior Management were alerted to inappropriate displays of aggressive behaviour by a middle level manager towards staff.
- The employee lacked insight into his behaviour and its impact on other employees
- Management had previously sent the manager on a leadership development program, they saw an improvement in key performance targets but behaviour did not improve.
- Increase in absenteeism by his team and one resignation
- Issues of his behaviour had not been formally addressed in the past
- HR and Management were finding it difficult and unsure of how to best address the matter.
Solution:
AP Psychology & Consulting Services was appointed to develop a specialised program aimed at addressing the key challenges highlighted:
- HR and Senior Management were formally briefed by our senior consulting team.
- A formal specialist coaching program was developed with a tailored treatment plan aimed at addressing the key areas highlighted as being problematic.
- All parties, including the management, signed off on the specialist treatment plan.
- A consultant specialising in behaviour management was appointed and 8 individual coaching sessions completed over a 3 month period.
- A separate consultant was appointed to support senior management and HR in managing the presenting issues as well as to support the broader team that was being impacted.
- At the completion of the specialist workplace coaching a review took place between management, HR and the participant.
- Recommendations were outlined by the consultant
Outcome:
- The participant successfully completed the 8 coaching sessions with significant change in behaviour and insight development.
- The participant developed new skills and behaviours which were more professional, functional and appropriate
- HR and Senior Management developed strategies to support the participant and the broader team that was being impacted
- Absenteeism reduced and team became more functional
- A huge cost saving to the business with a successful outcome

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