Client:

A leading government organisation.

Challenge:

Senior Management were alerted to inappropriate displays of aggressive behaviour by a middle level manager towards staff.

• The employee lacked insight into his behaviour and its impact on other employees
• Management had previously sent the manager on a leadership development program, they saw an improvement in key performance targets but behaviour did not improve.
• Increase in absenteeism by his team and one resignation
• Issues of his behaviour had not been formally addressed in the past
• HR and Management were finding it difficult and unsure of how to best address the matter.

Solution:

AP Psychology & Consulting Services was appointed to develop a specialised program aimed at addressing the key challenges highlighted:

• HR and Senior Management were formally briefed by our senior consulting team.
• A formal specialist coaching program was developed with a tailored treatment plan aimed at addressing the key areas highlighted as being problematic.
• All parties, including the management, signed off on the specialist treatment plan.
• A consultant specialising in behaviour management was appointed and 8 individual coaching sessions completed over a 3 month period.
• A separate consultant was appointed to support senior management and HR in managing the presenting issues as well as to support the broader team that was being impacted.
• At the completion of the specialist workplace coaching a review took place between management, HR and the participant.
• Recommendations were outlined by the consultant

Outcome:

• The participant successfully completed the 8 coaching sessions with significant change in behaviour and insight development.
• The participant developed new skills and behaviours which were more professional, functional and appropriate
• HR and Senior Management developed strategies to support the participant and the broader team that was being impacted
• Absenteeism reduced and team became more functional
• A huge cost saving to the business with a successful outcome