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Conflict Training | AP Psychology & Consulting Services
Conflict Training

Managing Challenging Interactions.
Practical Conflict Training for Every Level.

Our conflict training in the workplace program gives employees, people leaders and managers the evidence-based tools to navigate difficult conversations and behaviours with confidence — reducing psychological injury risk and building a genuinely safer workplace culture.

Full-Day or Half-Day Format
ISO 45003 Aligned
65,000+ Leaders Trained
WHS/OH&S Compliant
FormatFull-Day or Half-Day
DeliveryFacilitator-Led Workshop
AudienceAll Staff, Front Line Staff & Leaders
Get in Touch
Request a Call Back
Speak with a specialist about conflict training for your team.
Trusted Partners & Clients
Visy
Toyota
St John of God
Client
Deakin University
Transport Accident Commission
Coles
Myer
Medibank
icare
Qantas
Client
Mecca
Visy
Toyota
St John of God
Client
Deakin University
Transport Accident Commission
Coles
Myer
Medibank
icare
Qantas
Client
Mecca
WHS/OH&S Compliant
Our conflict training in the workplace supports compliance with WHS/OH&S requirements around managing challenging interactions
ISO 45003 Aligned
Our conflict management training for employees and conflict management training for managers is fully aligned with the international standard for psychological health and safety
Independently Validated
Our conflict training for managers and supervisors is grounded in evidence-based, university-validated methodology
65,000+ Leaders Trained
Trusted across Australia's most complex and highly regulated industries
65,000+
Leaders Trained
500+
Organisations Trained
16+
Years of Experience
ISO 45003
Aligned
Managing Challenging Interactions

What Your Team Will Learn

Whether addressing client conflict, workplace tensions or customer complaints, our conflict training equips participants with evidence-based techniques to foster constructive dialogue and protect personal wellbeing.

  • 01
    Understand the role of emotions
    Recognise how emotions shape communication styles and behaviours in yourself and others during difficult interactions.
  • 02
    Recognise the stages of distress
    Learn to identify, assess and effectively respond to escalating distress in yourself and others.
  • 03
    Shift from reacting to responding
    Acknowledge and adjust default communication styles to stay in control of challenging conversations.
  • 04
    Apply best-practice communication skills
    Practical strategies for common challenging scenarios, tailored to your industry and team.
  • 05
    De-escalate and recover
    Recognise roadblocks to effective communication and use practical de-escalation and recovery strategies.
  • 06
    Set boundaries and access support
    Establish healthy, safe boundaries to protect your mental health and wellbeing, and know how and when to access support.
Program Details
FormatFull-Day or Half-Day
DeliveryFacilitator-Led
MethodScenarios & Role Plays
Trained65,000+ Leaders
Ideal for
  • All staff
  • Front line staff
  • People leaders
Tailored by Role

Built for Every Level of Your Organisation

From front-line teams through to senior leadership, our conflict training in the workplace is tailored to the real conversations each role actually faces.

For Employees
Conflict Management Training for Employees
Our conflict management training for employees builds everyday skills for navigating workplace tension, difficult customers and challenging colleagues with confidence and care.
For Supervisors
Conflict Management for Supervisors
Our conflict management for supervisors program equips frontline leaders to de-escalate early and support their teams. As a conflict resolution for supervisors program, it's built around the day-to-day scenarios supervisors actually manage.
For Managers
Conflict Training for Managers
This conflict training for managers gives your leadership team the tools for constructive, high-stakes conversations. As a conflict resolution training for managers program, it's grounded in real workplace scenarios and role plays.

Popular pathways include conflict management training for managers, conflict resolution training for managers for senior leadership, and conflict management for supervisors for frontline teams — each tailored to the real workplace scenarios your people face.

Business Outcomes

What Your Organisation Gains

Conflict training isn't just a wellbeing initiative — done well, it delivers measurable business outcomes across your organisation.

01
Improved customer outcomes
Better client retention and staff productivity and resilience, built on our conflict management training for managers and employees.
02
Stronger health & safety knowledge
Better overall health, safety and wellbeing knowledge to support and protect the mental health of self and others.
03
Increased staff skills
Our conflict training increases staff skills and confidence in managing challenging interactions as they arise.
04
A psychologically safer culture
Encourages staff to create a genuinely psychologically healthy and safe workplace culture.
05
Reduced psychological injury risk
Minimises the risk of psychological injury through early intervention and practical de-escalation skills.
06
WHS/OH&S compliance support
Supports your organisation's compliance with WHS/OH&S requirements around managing conflict at work.
What Our Clients Say

Trusted by Leaders Across Australia

"Mel was a great facilitator, and I thoroughly enjoyed this course. I look forward to using what I've learnt today to help my team mates through difficult situations."
Participant — Coles
Managing Challenging Interactions
"I was able to apply these strategies immediately with my team and we've been having more meaningful one-on-ones ever since."
Senior Leader
Department of Transport & Planning
Why AP Psychology & Consulting Services

Australia's Specialist in Conflict Training

We combine expertise, evidence-based methodology, and deep understanding of Australian workplace requirements — from conflict training for managers through to specialised conflict resolution training for managers pathways for senior leadership.

Employee Engagement
Involve your workforce in identifying and addressing psychological hazards
Ongoing Support
Access expert consultation and implementation guidance throughout your journey
Actionable Outcomes
Receive specific, prioritised recommendations for risk mitigation
Expert Validation
Independently validated by Deakin University and used by state regulators
Comprehensive Analysis
Assess common psychosocial hazards to create a complete risk profile and action plan
Australian Compliance
Fully aligned with ISO 45003 and state-based regulatory obligations

Ready to Equip Your Team to Handle Conflict with Confidence?

Join the 65,000+ leaders across Australia who have trained with AP Psychology & Consulting Services. Whether you need conflict training for managers, conflict management training for employees, or conflict resolution for supervisors, our Managing Challenging Interactions program is practical, evidence-based, and tailored to the real conversations your people face every day.

Get In Touch
Or call us on 1300 335 336  ·  44 Garden St, South Yarra VIC 3141