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Privacy Policy

This policy explains how AP Psychology and Consulting handles personal information and complies with the requirements of the Australian Privacy Act 2002 and Health Records Act 2002. If you have any further questions in relation to this policy, please contact us at info@psychology-consulting.com

This policy relates to AP Psychology and Consulting Services collection and handling of personal information that is covered by the Privacy and Health Records Act. AP Psychology and Consulting Services also adheres to the ethical standards governing confidentiality and privacy contained within the Cod of Ethics of the National Psychologists Registration Board and Australian Psychological Society. It is not intended to cover categories of personal information that are not covered by the above.

Collection of personal information

AP Psychology and Consulting Services collects personal information from clients, customers, employees, contractors and other individuals. We collect this information when it is necessary for business purposes.

The main types of personal information AP Psychology and Consulting Services collects relates to the contact details and organisational roles of our clients, suppliers and other business contacts. Typically, this information includes names, addresses, telephone numbers, e-mail addresses and job titles. In the course of providing professional services to our clients, we may collect more detailed personal information (for instance financial details if we are engaged to perform financial services).

We collect most information directly from individuals when we deal with them. The personal information we collect may be provided in forms filled out by individuals, face to face meetings, email messages, telephone conversations or by third parties. If you contact us, we may keep a record of that contact.

Use of personal information

The main purposes in collecting personal information about individuals are:

  • to provide our services;
  • to respond to an individual’s request;
  • to maintain contact with clients;
  • to keep clients and other contacts informed of the services we offer and industry developments that may be of interest to them, and to notify them of service offerings, seminars and other events we are holding;
  • for general management and reporting purposes, such as invoicing and account management;
  • for recruitment purposes;
  • for purposes related to the employment of our personnel and providing internal services to our staff; and
  • all other purposes related to our business.

We may use personal information about individuals to market our services, including by email. However, individuals always have the opportunity to elect not to receive further marketing information from us by writing to AP Psychology and Consulting Services, PO Box 231 St Kilda 3182 or by emailing us at info@psychology-consulting.com. Please allow 14 days for your request to be processed.

Alternatively, if we have contacted you by email, you may use the unsubscribe function in that email to notify us that you do not want to receive further marketing information from us by email.

If we collect or use personal information in ways other than as stated in this policy, we will ensure we do so pursuant to the requirements of the Privacy Act.

Disclosure of personal information

AP Psychology and Consulting Services does not routinely disclose personal information to other organisations unless:

  • required by law;
  • use or disclosure is permitted by this policy;
  • we believe it necessary to provide you with a product or service which you have requested.
  • to protect the rights, property or personal safety of any member of the public or a customer of AP Psychology and Consulting Services or the interests of AP Psychology and Consulting Services;
  • some or all of the assets or operations of AP Psychology and Consulting Services are or may be transferred to another party as part of the sale of some or all of AP Psychology and Consulting Services business; or
  • you give your consent.

We may also share non-personal, de-identified and aggregated information for research or promotional purposes. Except as set out in this policy, we do not sell or trade personal information to third parties, or allow such third parties to use that personal information.

AP Psychology and Consulting Services uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations (including internal business requirements, such as recruitment and human capital requirements). This means that individuals and organisations outside of AP Psychology and Consulting Services will sometimes have access to personal information held by AP Psychology and Consulting Services and may collect or use it from or on behalf of AP Psychology and Consulting Services. This may include, but is not limited to, independent contractors and consultants, off-site security storage providers, website hosts, electronic database managers, or event managers, credit managers and debt collecting agencies. We require our service providers to adhere to our privacy guidelines and not to keep this information or use it for any unauthorised purposes.

If AP Psychology and Consulting Services staff obtain products or services offered by a third party pursuant to an agreement or arrangement between that third party and AP Psychology and Consulting Services, such as a credit card provider, we may provide your personal information to that third party, including information that relates to your use of such services.

Privacy on Our Web Site

Cookies may be used on some areas of our websites. A cookie is a small software application which allows a website to recognise a previous user and to observe how a user navigates within a website. Cookies are now used as a standard by many websites. AP Psychology and Consulting Services uses cookies to improve the navigational experience of visitors to our websites and to make them easier to use.

If you are concerned about cookies, most browsers now recognise when a cookie is offered and permit you to opt out of receiving it. If you are not sure whether your browser has this capability, you should check with the software manufacturer or your internet service provider. In most cases, you can refuse a cookie and still fully navigate the AP Psychology and Consulting Services website.

In order to properly manage our website, we may log certain statistics about the users of the sites, for example the users’ domains and browser types. None of this information specifically identifies an individual and it is used solely to ensure that our website presents the best possible navigational experience for visitors.

Whenever a registered member logs in to our websites, they will be identified by their user name and password. The information we collect about members’ use of our websites is used purely for measuring site performance and in assisting to resolve any technical difficulties.

Because AP Psychology and Consulting Services wants your website experience to be as informative and resourceful as possible, we provide a number of links to websites operated by third parties. AP Psychology and Consulting Services is not responsible for the privacy practices or policies of those sites. We encourage you to review each website’s privacy policy, especially if you intend to disclose any personal information via that site. A link to other websites is not an express or implied endorsement, promotion or warranty of the products or services offered by or accessible through that site or advertised on that site.

Security of Personal Information

Depending on the purpose for which we have collected personal information (for example, registration for a AP Psychology and Consulting Services event or a request for particular information or material), we may store some of the information electronically in AP Psychology and Consulting Services customer relationship management system. Some or all of this personal information may be available to authorised staff of AP Psychology and Consulting Services for use in accordance with this policy.

AP Psychology and Consulting Services will endeavour to take all reasonable steps to keep secure any information which we hold about you, whether electronically or in hard-copy, and to keep this information accurate and up to date. We also require our employees and data processors to respect the confidentiality of any personal information held by AP Psychology and Consulting Services.

AP Psychology and Consulting Services aims to achieve industry best practice in the security of personal information which it holds. It is our policy to destroy personal information once there is no longer a legal or business need for us to retain it.

Access to Information

We will provide access to personal information upon request by an individual, except in the limited circumstances in which it is permitted for us to withhold this information (for instance, where granting access would infringe another person’s privacy or is not in line with the Privacy Act and Health Records Act).

When you make a request to access personal information, we will require you to provide some form of identification (such as a driver’s licence or passport) so we can verify that you are the person to whom the information relates. In some cases we may also request an administrative fee to cover the cost of access.

If at any time you want to know what personal information we hold about you, you may contact us by writing to: AP Psychology and Consulting Services, PO Box 231 St Kilda 3182 or by emailing us at info@psychology-consulting.com

Corrections and Concerns

If you believe that information we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us and we will try to resolve those concerns.

If you wish to have your personal information deleted, please let us know and we will take reasonable steps to delete it (unless we need to keep it for legal or in line with the psychologists code of practice).

If AP Psychology and Consulting Services becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our privacy policy, or you have a problem or complaint, please contact us at info@psychology-consulting.com

Effect of Policy

AP Psychology and Consulting Services operates in a dynamic business environment. Over time, aspects of our business may change as we respond to changing market conditions. This may require our policies to reviewed and revised. AP Psychology and Consulting Services the right to change its privacy policy at any time and notify you by posting an updated version of the policy on this website.

The amended policy will apply between us whether or not we have given you specific notice of any change.

This policy was last updated in September 2010.

Further information

For information about this policy please contact the AP Psychology and Consulting Services: info@psychology-consulting.com

Email Privacy

By submitting your email address, you acknowledge that you have read the privacy statement for this site and you consent to our processing the data in accordance with that privacy statement.

If you change your mind at any time, please send an email message to info@psychology-consulting.com

AP PSYCHOLOGY & CONSULTING SERVICES

Suite 404, 9-11 Claremont St South Yarra, Victoria 3141 TEL: 1300 335 336 FAX: 03 8691 1385 EMAIL: info@psychology-consulting.com ABN: 12 698 548 016
   

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